Sub-Standard Bank

Item: Standard Bank
Rating: 1
Author: Christine T

Absolute worst service. I phoned to get assistance with my online banking. Just to have all my profiles blocked. I then tried phoning again just to be told I need to go to a branch. At the branch I was told to phone again. Delt with a terrible banker telling me to go back to the branch.

After 8 calls I finally had a banker willing to take more than 2 minutes to help.

I erroneously made an EFT into tje wrong account a week ago. I have sent 13 emails to ***. It just keeps getting reassigned. I was told I would have feedback in 48 hours I got a reply saying it was assigned to someone and I should have a response within 48 hours and worst case 2 business days. I have been waiting and calling and nothing has happened.

Helpful (0)

Replies (5)

Standard Bank's replyOfficial

30 Jan 2024, 14:52

Good day Christine

We are saddened to hear that this has been your experience.

We take these matters very seriously and can assure you that we will be attending to your query with urgency.

We will be taking a closer a look and will get back to you shortly.

Kindest regards
Standard Bank Hello Peter Team
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Standard Bank's reply30 Jan 2024, 14:52

Official

Christine T's updateReviewer Update

30 Jan 2024, 14:53

This is your standard reply to every complaint with no real action.

Christine T's update30 Jan 2024, 14:53

Reviewer Update

This is your standard reply to every complaint with no real action.

Standard Bank's replyOfficial

30 Jan 2024, 15:14

Good day Christine

Thank you so much for taking our call.

We have sent you an email requesting additional information so we can urgently escalate your all of your concerns.

Kind regards
Standard Bamk Hello Peter Team
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Standard Bank's reply30 Jan 2024, 15:14

Official

Christine T's updateReviewer Update

19 Feb 2024, 17:10

The standard bank hello peter team is just as *********** as the rest. The supposed feedback they provide you not only do they patronize yoi, they act as if it is your fault as the customer.

Christine T's update19 Feb 2024, 17:10

Reviewer Update

The standard bank hello peter team is just as *********** as the rest. The supposed feedback they provide you not only do they patronize yoi, they act as if it is your fault as the customer.

Standard Bank's replyOfficial

20 Feb 2024, 07:13

Good day Christine

The matter is being treated as a priority and our team is ensuring that it is resolved timeously .

We will revert with feedback as soon as possible .

We appreciate your patience.

Kindest regards
Standard Bank Hello Peter Team
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Standard Bank's reply20 Feb 2024, 07:13

Official