1 reviews | Active since Mar 2009
Sub-Standard Bank
<p>For some time now, Standard Bank has been harrassing me about a Garage Card that is supposedly in arrears. Every now and then they send me an SMS complaining about how they have been unable to get in contact with me, I phone them and then make the payment as required by authorising the collections department to make the deduction from my savings account. What compounds this frustrating issue, and I've said it to the consultants many times, is that someone bungled my Internet Banking profile and I do not have an EAP limit set on my internet banking anymore. I have no interest in going to a Std Bank branch to change my EAP limit because I barely use the account. I have been to the branch physically but the issue could not be resolved due to some lame brained excuse. Today, I received a threatening letter, claiming that "I have ignored all previous requests for payment" - this is a LIE. I will go to Standard Bank tomorrow and make the outstanding payment on my Garage Card and then close my Std Bank accounts due to their complete and utter uselessness. You have lost this customer FOREVER.</p>
Good day Francois
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Francois
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Mr Linde
I refer to our telephonic conversation and confirm that the matter has been resolved.
Thanks,
Complaints Resolution Centre
***
Dear Mr Linde
I refer to our telephonic conversation and confirm that the matter has been resolved.
Thanks,
Complaints Resolution Centre
***
