SB
Samantha B

1 reviews | Active since Jan 2020

07 Apr 2020, 10:08

Sub-Standard Bank

Standard Bank you useless pieces of ****. You don't give a f*ck about your customers as long as you get your money. I reported a ********** transaction, got my money back, then the transaction went through again and the f*cking ***** Leratho got ****y with me with the process that they can't uphold. No f*cking communication with me about the reporting process the first time, no f*cking case number given to me, no f*cking documents sent to me to dispute this with the merchant and her f*cking useless customer service (overriding me when I'm talking, refusing to hear my side of the story after having been put on hold for 30 minutes ,treating me like I'm ****) getting me no where. F*ck you you useless f*cking bank, I should have left your services years ago, instead of giving you multiple chances to fix your ****. I still haven't got my money back the second time...

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Replies (2)
Standard Bank
Standard Bank's reply07 Apr 2020, 11:48
Official
Hello Samantha Badenhorst

Thank you for posting your comments. 

Your matter was escalated accordingly. We will revert to you as soon as possible. 

Kind regards
Complaint Resolution Centre 
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Standard Bank
Standard Bank's reply20 Apr 2020, 09:08
Official
Dear Samantha

This matter is resolved.

Kind regards
Complaint Resolution Centre 
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