Sub - Standard bank!!!

I took leave from work and went to the Kempton Park branch to request bank statements so that I can submit it to SARS. The consultant then emailed me the statements in question(Free of charge). I got home and upon reviewing the statements I noticed that it was statements for the wrong account. So I had to take another day's leave (unpaid) to go back to the branch and request the statements for the correct account. The consultant then had to raise a service request because she didn't have access to these statements. After a few days I received an SMS to state that the request has been action. So I took ANOTHER day unpaid leave and went back to the branch. The statements were now available, but all of a sudden I had to pay R440 before they can email it to me. I asked the lady why I had to pay for this when I wasn't charged for it before. She mumbled some "cycle" explanation to me that didn't make sense at all. I then requested to speak to the manager, that unsurprisingly wasn't available, so a team leader (Nthabiseng was her name) approached me and very offensively and rudely told me that they charge for statements and I HAVE to pay immediately. She hardly gave me a chance to explain or talk and then just turned around and walked away. So I had no choice but to agree to the payment of R440 for the statements. I now got home and noticed that I have been charged the R440 plus an additional R80 for paying the amount, no warning, no explanations, they just don't seem to care. After struggling with service from STD Bank for years, this was my last straw and I think its time to move on to ANY other bank. I'm sick of being treated like I am nothing and that I don't matter. Absolutely uphauling how they treat people over there. I honestly regret the day I moved over to STD Bank, massive mistake on my part!!!