1 reviews | Active since Jan 2017
Sub-Standard Bank
i think you should rebrand to "Sub-Standard Bank", On 01/09/22 Standard Bank VAF failed to debit my account , i received a text message informing me that my installment is overdue , i called them on 08/09/22 the agent informed me that my account number on the system was incorrect !!! how is this possible?? after being debited correctly for 8 months, i informed the agent to debit my account on the 08/09/22 that instruction was not followed , i am still receiving these text messages. I sent an Email on the 09/09/22 it was not even acknowledged not even an auto reply. Yesterday 12/09/22 i called again and spoke to another agent she says they expected me to EFT the installment i informed her that they suppose to debit my account and she confirmed they would do it yesterday surprise surprise they still haven't done it and i got another text this Morning. How useless can you be ???
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
i received an email stating they had a system issue and it was a problem on their end.
The agent informed me on the 13/09/2022 that i must call them next Month after my next debit goes out to remove the Adverse listing on My Account, Why should i do this when this is your fault?
Yesterday 14/09/2022 i received a text from Blake and Associates on behalf of Standard Bank informing me my account is in arrears.
I requested a statement to check if they have charged me arrears fees which i have not received
This is just poor customer service.
i received an email stating they had a system issue and it was a problem on their end.
The agent informed me on the 13/09/2022 that i must call them next Month after my next debit goes out to remove the Adverse listing on My Account, Why should i do this when this is your fault?
Yesterday 14/09/2022 i received a text from Blake and Associates on behalf of Standard Bank informing me my account is in arrears.
I requested a statement to check if they have charged me arrears fees which i have not received
This is just poor customer service.
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***