Sub-Standard Bank

<p>What a painful experience. After using my iStore Credit Card (unfortunately hosted by Standard Bank) for the first time, I was charged normal interest rates as opposed to the contractual 10.5% for iStore purchases. Despite the fact that no Standard Bank employee is aware of the iStore Card (at several branches), BlueBean themselves seem to be completely uninformed as to how it works. After several e-mails, visits to branches and hour-long phone calls (of which I as on hold for 90% of the time), I have received nothing but incorrect information, excuses, non-answers and reference numbers that don't appear to mean anything. Worst of all, I was told that the problem arose because I made an EFT to iStore. Eventually I found out this is not correct, and that I am right in demanding 10.5%. How many people would have accepted that answer? It is now 40 days later and I am no closer to getting service, let alone a solution. Sincerely regret getting an iStore Card, and will certainly never use it again and tell people of my experience.</p>