1 reviews | Active since May 2016
Sub-standard Bank
<p>On the 9th of May I approved a quote from standard bank for a banking facility. Documentation that Standard Bank subsequently issued to their nominated attorneys the same day contained 2 typos and a request for amended documentation was immediately escalated. Almost 3 weeks later, 4 escalations lodged, amended documentation issued that is still incorrect, a further escalation lodged and a formal customer complaint and I still have not received correct documentation nor has there been any progress in a resolution on a careless error on their documentation. The attorneys are unable to progress without correct documentation. Each time an escalation is lodged a turnaround time of 5 - 8 days is app****. Even a customer compalint has a turnaround time of 8 days! I have exhausted all avenues to escalate for resolution and now turn to hellopeter to warn others of this shockingly poor service!</p>
Good day Roxanne Mingard
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Roxanne Mingard
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Roxanne Mingard
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Roxanne Mingard
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***