JV
Johan V
1 reviews | Active since Nov 2012
11 Feb 2019, 08:05
Sub-Standard Bank
I am referring back to my 2 previous entries.
So after spending the weekend in the dark and having to cycle the 25km to work on a borrowed bicycle this morning I am not at all pleased with the assistance I got from standard bank after your *****-up/lack of communication/lack of customer service.
Please urgently resolve my issue as stated previously
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
11 Feb 2019, 08:57Dear Johan
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply11 Feb 2019, 08:57
Official
Dear Johan
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
JV
Johan V's updateReviewer Update
11 Feb 2019, 09:03I dont even think you actually read the complaint. This is the same generic reply you posted on all 3 posts.
JV
Johan V's update11 Feb 2019, 09:03
Reviewer Update
I dont even think you actually read the complaint. This is the same generic reply you posted on all 3 posts.
Standard Bank's replyOfficial
11 Feb 2019, 14:22Dear Johan
Thank you once again for posting your comments.
Kindly be advised that the matter is being attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
Kindly be advised that the matter is being attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply11 Feb 2019, 14:22
Official
Dear Johan
Thank you once again for posting your comments.
Kindly be advised that the matter is being attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
Kindly be advised that the matter is being attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
JV
Johan V's updateReviewer Update
12 Feb 2019, 11:46This is now resolved, thank you
JV
Johan V's update12 Feb 2019, 11:46
Reviewer Update
This is now resolved, thank you
Standard Bank's replyOfficial
13 Feb 2019, 09:04Thank you for the feedback
Standard Bank's reply13 Feb 2019, 09:04
Official
Thank you for the feedback