SUB-STANDARD BANK

On 19th Jan'15 used *** to request Itb3 and gave email to receive this (ref ***). Nothing happened so called on 28 Jan to follow up except now i cant get past the automatic reply which then said I had to go to branch with ID. Went today and after waiting for half hour for so-called service consultant who said the request was only activated yesterday and said I had called yesterday. Clearly lying as I did not get thru yesterday. I wasted a few hours on this because someone was lazy and had to pay for the exorbitant parking at Menlyn Square branch.