Sub-standard bank

It's a real pity Standard Bank resorts to reactive attempts at resolution of issues that could've been resolved in time and moreso as I completed the "Make your voice heard - Participate in the Krutham survey today!" with my current thoughts on how I'm paying a premium service I'm not getting. First email was sent 30 March and I received a response from my private banker on 02 April inwhich COJ was in copy to action. My 2nd email was sent 06 April following up to all in correspondence as I had heard no feedback. And now today again where I'm copying in your complaints email address as your escalation process itself cant be trusted if dorect emails aren'tresponded to... see the pattern here? And it's only now that I'm on Hello Peter that I'm getting SOME response. Hayisuka! It may not be important to you, but some of us have reason as to why we choose private banking, may as well resort to being whatever you would consider 'public' banking if I can get a better response time. I don't believe you on HelloPeter will get my issue resolved. I guess instead of having private banking that I pay for, I may as well write on this platform of I need some assistance, it could save me some time, effort, frustration and of course money! And I'll be damned if you tell me that certain things need to be done in advance or will take some time to be effective when I've clearly sent you communication you've acknowledged in response only ONCE!

Please let Bayside Mall Branch Manager in TableView to expect me in person by 1pm should you not have RESOLVED this by then.