Sub-Standard

On 26 Feb and 16 March I received messages "Remember to update your bank card delivery details". I did this on the 26th of March that I would like my card to be delivered to the Woodlands Branch. I even called the customer care line to ensure it will be delivered to the Woodlands Branch because I wasn't sure if the option I ticked was the correct one as it said WOODLANDS PICKUP POINT/ Service centre which didn't make sense to me.

On 29 March, I received a message that my Bank card arrived at the Menlyn Branch. I went onto the App and once again checked and it said WOODLANDS PICK UP POINT. I thought perhaps okay, let's give them time, they will probably deliver to Woodlands within the next week.

Beginning of May I still haven't received any communication so I went in to Woodlands Branch to enquire, they couldn't find the card, I showed them that it was delivered to Woodlands according to my App and they tried to check on the system but then put me on the line with cards devision who informed me it was still at Menlyn but they would send it to Woodlands. Not impressed, but okay...

On Monday 10 May, I get a message- Great, my card was delivered to Woodlands Service Centre. I went to Woodlands yesterday 11 May at 12h03 (parking ticket ref). The lady at the front always very helpful and friendly asked what I was there for- I said card collection- she took my temp and asked me to have a seat and wait for a consultant. Ladies and gents- I kid you not it took 50 min before I was attended to just for a card collection that was already an issue because of the previous non-delivery.

So the lady that assisted me helped me within 10 minutes at which stage my parking ticket expired. I left the branch at 13h06. So because of Standard Bank's useless system it cost me money- and it's not even that- it's the principle. I got a half apology, half excuse saying that she's not a consultant but she stepped in because they were so busy...Yes true...the three or four staff members on the floor were busy and helpful...my problem is with the system...as I entered I heard 1 staff member telling the other he's off to lunch and I saw another lady going to fruit and veg to go get her lunch...perhaps you can reimburse me for the parking money by taking it off everyone's salaries that went on lunch when the branch was very obviously busy?

Another gent that was there before me started getting a bit loud out of frustration (Not loud enough in my opinion!!!!!! By the time I left I was livid) and was asked to settle down by staff, an elderly gent left in the time I was there and two employees from Dischem obviously depleted (WASTED) their whole lunch hour in the branch. Perhaps they can also be reimbursed.

Had sporadic issues with Standard Bank in the past but if this becomes the norm then I will look for service elsewhere after being a customer for decades. Based on the overall experience- I would not suggest them to anybody