Stupid systems

I had two queries on my CFC account and called the International call centre line. One question was answered by the Outgoing funds person who was unable to help me with the other query which involved incoming funds so I was transferred to the Incoming Funds person who advised that she could not see any pending transactions for our CFC account but could not give me a balance on the account and transferred me to someone else who also could not help me and transferred me to another department. The call got dropped and I had to call back and eventually got to someone who tried to assist (and called me back when the call dropped again), however he also could not help me and advised me to email to a query address which is going to take two days to resolve. I fail to see why I have to phone five different departments to get nowhere and spend over an hour either hanging on for calls to be put through or explaining the same thing to several different people. I appreciate that banking rules have changed over the years but twenty years ago I could do all my banking with one phone call and talk to one of several people who knew me by name, voice and sight and who would call me back with an answer to a query that they could not answer immediately. Today I have to spend over an hour on the telephone to get nowhere! Standard is clearly not thinking about their customers.