Stupid System can't change debit order date

Item: Standard Bank
Rating: 1
Author: Camila K

I have called in twice to change the debit order of my home loan and twice I was told it has been changed to the date I requested.

Is it that hard to change the debit order to the date I get paid?! It's ridiculous that standard bank can't get a debit order date right.

If the debit is deducted on the wrong date I will look to change who my home loan is with.

Pathetic service honestly!

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

17 Jul 2022, 11:16

Good day Camilla

Thank you for raising your concerns with us.

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.

Our team will be in touch with further feedback.

Kind regards
Standard Bank Help Centre
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Standard Bank's reply17 Jul 2022, 11:16

Official

Standard Bank's replyOfficial

19 Jul 2022, 10:29

Good Morning Camilla

Thank you for allowing us the opportunity to turn your experience with us into a positive one.

Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.

Should you need any further assistance, we’re always here to help.

Kindest regards
Standard Bank Hello Peter Team
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Standard Bank's reply19 Jul 2022, 10:29

Official