Stupid standard bank system and useless customer care center

Standard bank debit order system and their customers care center, the worse I have seen in years with banking with standard bank to the extent that for the second time I am considering to change the bank. I got two bonds with standard bank. I have signed that the home loans debit orders are processed on the last day of the month however last month standard bank ran the debit order before month end and as a results they could not get money resulting in bank charges. On the 5th of July I took initiative and ask them to re-run the debit orders for both house bonds however up to today they have ran only one debit order of the two bonds. I have since call them three times without success however I get calls and SMS’s every day saying I must pay my bond and is owing and its accumulating interest. Amazingly enough when you call they always say the call is recorded but nothing is coming out of the system. I have spoken to so many call center consultants who always keep me on the line for long and do confirm that they can see I called and they are saying sorry blaar! Blaar!. I hate the whole fiasco. I have bank with them since my high school time but in simple term this time around, I am gatvol with useless, unprofessional standard bank. They must reverse all the charges with regards to this transections.