Stupid Rules

After holding for almost 38 minutes i got through to the guy who did not have any idea what i was talking about when i ask him if he can help with the password to pay online using my credit card.then he did the authentication and ask some random question and one of the question was badly phrased and i failed it then he told me that apparently i need to wait for 24 hours until he can try help me again.how stupid can that be? you alway talk about this app thing and its the worst of them all. closing every branch there is. SA we need to dump this back soon rather than later they are very selfish and they have become little gods with our monies, they treat their customer like their children.if you need to learn something about the app please try FNB you can learn a thing or two. its time to consider Capitec and dump this silly bank and teach them a lesson