FVdM
Francois Van der Merwe

1 reviews | Active since Dec 2017

07 Dec 2017, 16:29

Stupid issues that should never have been

I have a Standard bank account, credit account and share trading account, I have been plagued by difficulties with these accounts for the last year. I have updated my details at least 3 times, and each time it seems there is another account the needs to be updated, and they cannot explain to me why. I updated my current account at the branch (it still has not been updated), I updated my online account online, I updated my online share trading account only to find out (some months later) that this did not actually update my share trading details for the website, this I had to do separately (again). bottom line, I have to update my details for each separate service and for each separate endpoint for each service. truly disappointing for the most expensive bank in South Africa

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Replies (2)
Standard Bank
Standard Bank's reply08 Dec 2017, 04:17
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Niyaaz Jardine

Complaint Resolution Centre
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*** (fax)
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Standard Bank
Standard Bank's reply12 Dec 2017, 08:38
Official

Dear Francois Van der Merwe

Thank you once again for your posting.

I refer to our email correspondence with each other and can confirm that this matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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