1 reviews | Active since Jul 2016

30 Nov 2017, 19:08

Stupid calls for false information

My dad just called me to tell me he received a call from Standard Bank about ********** activity on my account.

Now answer me this question... Why call my house? Why not call my mobile number?

Also I swear if im going to get a call at midnight tonight this is going to get a lot more hectic because this is not the first time i get this ****. And I have addressed this to NOT CALL ME AFTER WORK HOURS!!!!!

Another thing... It would help if you actually had call center staff that answered your phones during your apparent call center hours because i just spent the last 30 to 40 minutes trying to get hold of someone!

Also the annoying prompt that keeps telling you the same **** over and over and over and over and over again is enough to make anyone lose their blady mind!

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Replies (2)
Standard Bank
Standard Bank's reply01 Dec 2017, 06:06
Official

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Clint Chetty
Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply01 Dec 2017, 13:27
Official

Good day

Thank you for allowing us the opportunity to address your concerns. We have been in direct contact with you and this matter has been attended to and finalised.

Regards

Zuziwe Mdingi

Complaint Resolution Centre

Tel: ***

Email: ***