DB
Derek B

1 reviews | Active since Feb 2015

07 Apr 2017, 13:10

STUDY LOAN

<p>We sign the contract in Welkom for the Study loan. They send the contract to Bloemfontein so that my daughter can sign the contract. Nobody from Standard Bank phone her and it is now 8 days. I phone the call centre to no avail. They just don't call you back. When i call again they just cut you off or transfer you to a wrong branch then you have to phone again. I need the study oan because i need to buy books. </p>

0
Replies (2)
Standard Bank
Standard Bank's reply10 Apr 2017, 12:38
Official

Thank you for posting your comments.

An email was sent to you requesting further details.

Awaiting your response.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

***

***

Best regards,

Standard Bank
Standard Bank's reply11 Apr 2017, 13:36
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

***

***

Best regards,