MT
Mashudu T

1 reviews | Active since May 2024

14 May 2024, 13:34

Student without surety loan application feedback

I really hoped that Standard bank would not disappoint me but they did. After sending all the documents required for the student without surety loan application, they still emailed me requiring the very same documents and I'm afraid it's too daunting to do the same thing over and over. I'm literally at the brink of being a dropout due to lack of financial support and my landlords are no longer patient with me regarding rent.

I need urgent assistance

0
Replies (7)
Standard Bank
Standard Bank's reply14 May 2024, 13:40
Official
Hi Mashudu

We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency. 

We will be taking a closer a look and will get back to you shortly. 

Kindest regards, Standard Bank Hello Peter Team*** 
Standard Bank
Standard Bank's reply15 May 2024, 15:41
Official
Hi Mashudu

Thank you for taking our call and allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist. 

Should you need any further assistance, we’re always here to help. 

Kindest regards, Standard Bank Hello Peter Team *** 
MT
Mashudu T's update15 May 2024, 15:54
Reviewer Update
Thank you for the timely assistance, my issue was solved swiftly and with diligence. I really hope the funds reflect soon so I can settle my academic debts. Excellent service.
MT
Mashudu T's update17 May 2024, 09:21
Reviewer Update
I write this message in a more frustrated manner than before, my application was approved on Tuesday and i was told that the funds will reflect in 24-48 hrs but still haven't received anything. It's been more than 48 hrs now and normally i would patiently wait but I previously stated that I'm in an unprecedented situation. I have received a notice of eviction from my landlord yesterday and my institution is close to deregistering me. I don't know why Standard bank is delaying to release the funds but now i suddenly lost hope, as an Investment student i understand that there are processes involved but this has taken too long. These delays are affecting me badly because the bank has no idea of the challenges faced as a financially disadvantaged student and how their actions affect our outcomes. I need assistance and clarity or i'll just accept that my condition is the end of my academic endevour and possibly will be evicted next Monday facing charges on my unpaid rent.
MT
Mashudu T's update17 May 2024, 09:39
Reviewer Update
Noted, I hope the matter will be resolved today because honestly these replies don't give me any trust no more.
MT
Mashudu T's update17 May 2024, 12:32
Reviewer Update
Still nothing has been done, no payment, not even a communication on how this matter will be resolved. Today is a Friday, your team will soon knockoff with me having no clue of what's happening.

Standard Bank
Standard Bank's reply17 May 2024, 12:47
Official
Dear Mashudu 

Our team is still working on this matter.

We will be in touch with further feedback.

Thank you

 Kindest regards, 
Standard Bank Hello Peter Team 
***