Student Loan/Student Achiever account

In 2012, I app**** and received a student loan. After sending numerous emails, enquiring about the balance on the student loan, I finally decided to call General Enquiries from South Korea, to where I have relocated.

After being on multiple international phone calls for approximately one hour, and being passed through different departments (because Standard Bank does not have a student loan contact available). I was then able to find out that I had R1, 047.23 owing to my student loan.

A consultant also brought to my attention that I had a student achiever account and that I had accumulated R5, 414.12 in service fees. This is the first time that I have ever received any information regarding this account, in the past 8 years, since this loan was taken in 2012.

I find it unprofessional that I was not made aware of outstanding balances on this account until I reached out telephonically to Standard bank - after multiple attempts made to contact Standard bank via email were unsuccessful.

In the past 96 months, I have received 20 statements regarding the student loan balance but never any correspondence regarding a student achiever account. It's unfitting for me to pay service fees on an account that I received no services on.