STUDENT LOANS NOT BEING ACTIVATED AFTER BEING ACCEPTED.

<p>My Mother has been "granted the student loan" for my sister who is 1st year now. The guy Innocent has confirmed that the loan was accepted by January already, but no one wants to activate. </p> <p>Please note below the email that my mother has send to the bank:</p> <p>Good Morning</p> <p> </p> <p>Please come to my rescue. I have app**** for the student loan for my daughter (with all the information below) in January. I was called by the gentleman by the name</p> <p>Innocent Rabombo on work number *** after sending the email below. He told me that my application was approved in January, but I have to take the prove of</p> <p>residence, ref number and my id copy to the branch as those are the only ones missing on the documents he has. These documents were sent to him by the lady Naomi on</p> <p> work number *** (Benmore Gardens branch) on the 19/05/2016. Since that time nothing is moving. The problem is Naomi said she can’t get hold of Innocent and</p> <p>Innocent also said she can’t get hold of Naomi. It’s difficult for me to get hold of Innocent because most of the time his phone is not picked up. I really need this loan as it is</p> <p>difficult for me to pay R 3 350 per month for my child’s fees every month and my husband got an accident and went blind. Please assist me as your customer.</p> <p> </p>