Student Loans department performance

both my daughters app**** at Standard Bank for a student loan. For the one this is her fourth year and for the other her second year of applying for loans. <br> <br> We app**** in early January and the process has been a sheer disaster. <br> <br> The one was declined based on my father, who is the one surety, not being able to pay back the full loan is need be, despite him having 3 times the loan amount in investments with them.<br> <br> The second one they asked for proof of the colleges registration, which we submitted, but have heard nothing further. They then sent an sms's saying declined. <br> My husband is with the Private Bank section. He then emailed his private banker and had no response for weeks. <br> He then called the call centre and they said the application is now at credit. <br> We are now waiting.<br> <br> My other daughter app**** again for a lesser amount and attached all the documents required to her online application. My father has just received an sms's requesting all the documents again, that we have now submitted 3 times on line and that he has taken to Constantia Branch and they have faxed to the department. <br> <br> What an inefficient process. Bad reflection on Standard Bank<br> <br> Please help