STUDENT LOANS DEPARTMENT IS SLACK/NO SERVICE

i have app**** for a student loan on the 15 April . They loan was approved and stated that i must take required documents to branch and sign the forms<br> <br> I went to Standard Bank Benoni on 15May to hand in required documents and signed them so the transfer can take place.<br> <br> The transfer had to happen to a ABSA account which takes max 24 hours for payment to occur<br> <br> The Consultant Elliot(Benoni Branch) told me that eveything is ok and transfer should happen by 19 or 20th May.<br> <br> It has been more the 1 week and i have numerous emails to the consultant and no feedback.<br> <br> Is this the service that standard bank is offering because this is not the first time. I have called the bank call centre and nobody can assist me with this problem. <br>