Student Loans

I have now app**** for student loan for a young woman whose mother is my housekeeper. We started this process in November 2014. The application has been turned down for the following reasons:<br> 1. Paperwork incorrect<br> 2. Results not suitable (even though the young woman had passed everything and been moved to the degree course.<br> 3. Reapp**** with the results attached for the second time - told again that she had not qualified for a student loan.<br> 4. Reapp**** to arbitrations with her results and a letter from IMM explaining the situation and giving her a testimonial.<br> 5. Turned down because she could not repay the loan - this was the first time this had come up even though I have said four times that I was prepared to be surety.<br> 6. Reapp**** to arbitrations with all my financial papers, consent for surety, credit references etc on Sunday 22nd February and heard today that arbitrations wants me to resubmit everything, reapply for a student loan because they do not know who I am and what the paper work is about.<br> 7. Phoned the call line to explain that I cannot apply online because all of the cell phone numebers for my family as well as their email addresses have been used. Can't help!