1 reviews | Active since Dec 2015
Student Loans
Standard Bank make it impossible for a student loan. It is only online so you must have access to a printer, scanner and computer with internet. The closest consul tend is 2 hours drive to assist. The only communication is internet and 10 days is allow for application. Submitting all information they want form that is not on list, three days later they want an other form then application expire. Seven attempts and 8 weeks later they said amount exceed max.<br> During 8 weeks the branch manager, area manager and student loan consultant fill forms witch came back that it is filled in wrong. They phoned but are not allowed to speak to a consultant.<br> Three day before the fees must be paid to the institution I received a e mail to visit the branch to sign the contract.<br> The branch do not have the contract and ask me to contact Student loans because they can not communicate with them. <br> Standard bank can only talk to Standard bank through the customer, ridiculous!!<br> Two days left and 2 emails and still no response from student loans.<br> Looks like Standard Bank is Anti Education and do not want to talk to customers. Hide behind a computer then you can not see their lack of capabilities.
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Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
