Student Loan system Extremely out of date.

My son has a student loan with the bank (I am the guarantor). We have NEVER received statements for this account, so I called in to find out how to obtain regular statements. The consultant informed me that I cant obtain statements - I have to call in every time (REALLY??). So she was so kind as to email me the latest statement. My repayment has stayed the same, and with the rising interest rates I've actually been paying off less and less every month! Please may someone from your Student Loan Dept (which seems that you DONT have such a dept as well...how is that possible?) contact me to: 1. Somehow arrange that I get statements REGULARLY and 2. How do I increase my monthly repayment. 3. I never received a copy of our loan agreement - I was told to go to a branch to obtain that....I NEED a copy and I'm NOT going in to a Branch. It's 2023...

You guys really need to get with the times.

Thank you.