Student loan struggle

I have tried countless times to apply for a standard bank student loan.Before i began the process i went to the bank branch in Summerstrand village in Port Elizabeth to inquire about the requirements they told i would found everything online.i began the process online and reached 62% when i encountered a technical error i then went to the standard bank branch at Nelson Mandela University they told me since they are a smaller branch they could not assist me,they then referred me to the branch i had initially went to,I went went there on several occasions asking for assistance or referral to a department that could assist me,Nobody at the branch was willing to even try assist me i went to the bank with my own laptop and own data and asked them to assist me with the online application as maybe i was doing something wrong but still no one helped me they were very dismissive and they just told me to go do it on my own online.I then proceeded to call the general customer helpline they told me they would send my request for assistance through and that they would call me in 24 hours but the phone call never came.I called them back again and the person i spoke to said that the was no way i could be assisted through the phone and that i should visit another branch.I then went to Standard bank Greenarchers, i went to the branch on more than 5 occasions and on my last visit they let me sit for more than 2 hours before i could see a consultant only for her to tell me that there is nothing she can do for me and that i should maybe restart the application with a different email address,of which i did and encountered the same problem.The service i received at Standard bank was very poor and not satisfactory they made me feel undervalued and not important at all.The staff at all the branch's i visited were inefficient and it appeared as if they were not knowledgeable about service they were "suppose to be offering".It is very disappointing that a reputable establishment such as standard back could fail to assist me,and they have rather played a role in wasting the little resources i have as a struggling student to pursue this student loan.I still have not received feedback of any sort from all the consultants i spoke to.