Student loan repayments

Hi Everyone, I am so disappointed with the service I'm currently getting at standard bank.Beginning of June I wrote to Hellopeter(complaint below) as I needed help regarding student loan payments,Two people working a standard bank emailed me and I was cooperating. I was told that everything will be sorted out before the next debit order date but till today situation has remained the same.This is so frustrating and I have come to a final decision to no longer be their client as their communication is very poor.

*Previous complaint* I am an intern and I started working a few months ago.We all know how internship salaries can rarely meet our needs. So as excited as I was to start being a responsible person I called standard bank in order for me to pay back my loan I was suprised to find out that one can not pay back what they can afford so i was told the amount i need to pay and i told them i can not afford to pay this amount and they told me that's the only option.I then agreed I'll pay the amount not because I can afford it but I thought I could try getting money from somewhere.It happened that I couldn't afford to pay the exact amount(I honestly can't afford it)my account was then taken forward for legal action as I was handed over to the legal attorneys so I then made a payment arrangement as when I called I was told my account was handed over.I am now paying the arranged payment but standard bank is still debiting the amount i told them I could pay before i was handed over and the attorneys are also debuting theirs. I have been calling them and I would be on the line for 20 mins plus until i drop the phone.

I want to understand what's important paying what you can or having a debit order bounce every month?and get into arrears? I have been a customer at standard bank for more than 20 years and I am very appalled by my experience with this loan..