Student Loan Process

After completing the student loan application online, I submitted the application and immediately afterwards I received an approval, pending the submission of the original documents at the branch which I selected during the application process.<br> <br> I then went to the Canal Walk branch and through discussions with the manager, they were not aware of handling any student loan applications and that they are not able to do anything with the documents and that the Student Loan department should handle this. Unfortunately, there is not Student Department contact number apart from a call centre which I do not understand.<br> <br> We then proceeded to email and attached the required documents on the student loan application website, and today I received an email saying that I have to go the branch to submit the original documents.<br> <br> I already followed that process and the branch has no idea what to do. I was the third customer that day according to the manager that they had turned away. Clearly there is no link between the Student Loan department and the branches.<br> <br> This matter is quite urgent as I need the funds to complete my registration.