CB
Chantelle B
1 reviews | Active since Mar 2019
14 Jan 2020, 12:56
Student loan portal
I am unable to reset my password on my Student loan portal. I have called in and sent e-mails. I was promised two working days (after escalating the matter to a team leader) however it is still not resolved.
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Standard Bank's replyOfficial
15 Jan 2020, 05:17Hello Chantelle
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
********** ********** (fax)
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Standard Bank's reply15 Jan 2020, 05:17
Official
Hello Chantelle
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
********** ********** (fax)
***********