Student Loan Payment

to whom it may concern<br> <br> on monday the 02/11/2015 i went to Protea Glen Branch(standard bank) to arrange payment for a student loan i have so the gentlemen at the branch advised that i had to call the loans department and he assisted me i then got through to Fikile, she was not friendly on the call, she did not offer assistance at all, she asked me questions and told me that \i have to go to outlet and sort out my query". The first thing she asked was are you calling from a branch i rep**** by saying yes"