Student Loan PAID UP LETTER!!!!!!!!!!

ive been asking for a paid up letter from standard for weeks now and each time they tell same old lies that a request is sent and ill receive the the letter and till today yet another week still crickets in my mailbox . standard do the right thing coz when you wanted the money you had your foot on neck. i don't know why every time a client needs something done we got to be dramatic and put the organization on blast first to be heard over just a small simple request can i please get that asap as this what the organization is doing is below their standard #BringBackManualSystems