Student Loan Paid Up but Debit Order Still went off - Unacceptable

Good Day

I do not want to use the words I have to describe my experience with Standard Bank on numerous occassions, or I will be very disrespectful.

@ Standard Bank – I request you to provide all the recorded phone calls recordings

I have phoned Standard bank on numerous occasions to find out what the balance is on my sons student loan and on those occasions The calls were recorded by standard bank and STILL the student loan full amount went off after we were advised this was paid up.

I have phoned Standard Bank for them to refund us the money incorrectly taken from our account o be told that they need to contact my son to close The account BUT as I have explained to them my son cut us out of his life in 2019 and refuses to take any calls from us or Standard Bank.

So how do I resolve getting the student loan closed and the amount incorrectly taken from our account?

• I have been paying both the Capital & Interest on the student loan – from my husbands Standard Bank account which we use together

• In January 2024 I was told the outstanding amount was ####### • On 9 October 2024 I was told by Standard Bank the outstanding amount is - R ######## • On 2 July 2025 , 10h23 I was told by Standard Bank the last payment went off on 1 July 2025 • 22 July my husband spoke ## from Standard Bank who said send an email to her & she will sort out • 31 July my husband spoke to ###### at standard Bank from Standard Bank telephone and told her that we were told paid up and that she must please make sure the whole amount must not go off , she said she would sort it out • As per experience I did not trust this and we phoned Standard Bank again to confirm and we were again told by ##### at 17h32 the amount will not go off • Phone calls were all made from my husbands cellphone • Today I was told by ####### that the student loan is in a credit and that they cannot refund us until they get hold of my son for him to say the student loan account can be paid off • – must I wait years for this to happen as I repeat myself continually he has cut himself off from us as his parents

What do we do to get the money that was incorrectly debited from our account BY STANDARD BANK? Standard Bank say they need to get hold of my son first to close the account & then they will only refund us once he has given approval

This is unacceptable

Standard Bank is in the wrong by debiting our account after paid up!!!!!!!!!!!!!!!!