Student loan feedback

we have app**** for a student loan at standard bank and this after a month of follow ups finally the contract was sent through to van der walt branch pretoria. We signed the contract and submitted the required docs to Sarez who was assisting at the branch.Apparently she cant sent them as she insist they are not sufficient and promises to find ot with student loan department and give me feedback. But she never does its been 2weeks now and I call her everyday and I get the same story that their system at student loan/credit department is offline. I\ve tried so much o be patient but now I can't take it any longer. I need assistance or at least answers to source out other alternatives. This also happened the first time I took the student loan and I thought changing branch would be better the service would improve but then I was wrong as the service is the same with all branches. <br> "