STUDENT LOAN DIVISION

Got a student loan, after studying, started paying an amount they stipulated to me in order to get this over and done with as soon as possible. The after a year of being charged DOUBLE (I made SEVERAL inquiries) I was told that I was repaying interest and NOT the loan itself. A year wasted, my repayment amount changed to their amount and again NOTHING is getting any better. In fact my amount that I owe is almost equal the amount that I borrowed. E-mailing them doesn't work, phoning doesn't work, the branch refers me to call centre and vice versa. I am indeed sick and tired of their bad communication skills, disregard for clients and I wish that I could MOVE this loan to a bank where I will SEE it getting less over time and not stay the same after almost TWO YEARS....