STUDENT LOAN DEPARTMENT LACK OF RESPONSE

This is now to be lodged as a formal complaint regards the Student loan department with whom I have had absolutely no joy and or help with a request regards the repayment of the capital on my son student loan<br> In December with regards the repayment of the capital of this loan, the Student loan department , had told my banking consultant that I could pay it off over a period longer than 48 months, but had quoted me an amount for 48 moths. <br> I went in to the bank in December and arranged to start paying the loan with effect end Jan 2015 and despite what we had been told they said I could only pay this over 48 months . We were advised that I needed to make 3 consecutive payments and then apply to extend this term.<br> At the end of March 2015 I contacted the bank to apply to extend the term to a period of 72 or 60 months, since then I have made numerous phone calls to no avail. I was told I needed to go into the bank, which I did on the 11th April and Edith tried contacting the student loan department, we got nowhere with anyone. A query was then logged on the banking system- ref ***, and was told that someone would respond by the 15th. To date I have had no responses at all.