TR
Tony R

1 reviews | Active since Sept 2011

27 Feb 2017, 15:26

Student Loan Confusion

<p>Recently got a student Loan with Standard Bank through Pearsons Institude of Highher Education.</p> <p> </p> <p>upon realisign my debit hasnt gone through yet, i phoned in and held for over 25 minutes to speak to a consultant. nontheless it is the nature of teh business so i understood.</p> <p>I was advised that teh debit would go off on teh 28th, which i do not mind of course.</p> <p> </p> <p>Now the challenge came in when i enquired about paying the Interest to teh STudent loan i have in advance.</p> <p>i was transfered to a department that would assist me to make arrangements and spoke to a gentleman by the name of Grant. this conversation took place at around 15h00 to 15h15 on teh 27th of Feb.</p> <p>I must highlight that the tone of Grant was not so welcoming, it was as if he is forced to take calls.</p> <p>anyways, secondly i was advised that there is no way one can make arranegments to pay the interest upfront, and also the interest that i was charged for the year would be payable yearly until the 3 years lapses, which means i will pay the interest for the year 2017, together with the interest of 2018 should we get another student loan in 2018?</p> <p> </p> <p>I was under teh impression that once my R12000 interest is paid for 2017, in 2018 one pays the interest just for the second year.</p> <p> </p> <p>please may i get clarity on this soonest.</p> <p> </p>

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Replies (1)
Standard Bank
Standard Bank's reply01 Mar 2017, 14:04
Official

Dear Tony

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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