Student Loan - Complaint

I have app**** for a Study Loan with Standard Bank as they are one of the very few banks who offers assistance with abroad studies . I went to the local branch and have been assisted by a wonderful consultant being very helpful in applying for this loan and covering all details note " she was aware that I'm not banking with Standard Bank " and nowhere it is stipulated when I did my search that you must be a account holder with the bank to quality for assistance , if this was the case I would not have wasted my time and energy as this could be a exhausting process.i was informed that the rest of the process will be handled telepathically with myself and my daughter who is currently abroad needing study funds. We have been contacted and assisted by Zimkita Nqayi since Monday , all discussed and at the verge of being processed , This morning I'm being contacted with "bad news" as informed by her , saying that should I have been a bank account holder with them the loan would've been processed but cannot proceed not unless I bank with them. Please Please Please , processes like this is very stresful, my daughter "a top performer at her school, 5th on list of academics for 2023 Matrics at her school " she took a gap year to Au pair abroad to save up for further studies , she has been approved to further her studies abroad and up until recently we've been informed that she cannot get a scholarship in the field she would like to study in , steering us into a this direction as this is advertises large and wide that Standard Bank assist with study loans even abroad. Please don't advertise if this is not the case that all student / sureties are welcome to apply. We are parent that is really trying to get the best for our children since there is such little opportunities and always challenges to face for their future just to be disappointed yet again by the service we receive .