Student loan approval turn around time is dreadful

On the 14th of January my elder brother, Khotso, and I app**** on line for a Student Loan for my younger brother. On the 3rd of February after a number of back and forth the Bank eventually got back to us and told us the loan was approved (3 weeks later). Khotso as surety, accompanied by younger brother and went to Wonder Park Standard Bank and signed all documentations by the 7th of February. <br> We were informed by Sibongile Mtsweni and a lady referred to as Tannie, they both work at the branch, that the money will be paid out by within a week and do date no money has been paid. <br> <br> My younger brother is into his third week of classes at his university and textbooks have not been bought because Standard Bank has not released the money. <br> When you call the Branch no one answers. We have sent countless emails to Sibongile and not even a single response. My younger brother is on the brink of losing his residents because no money has been paid to date. <br> <br> We are now 6 weeks into this process and this matter has reached a level of desperation and frustration.<br> <br> This is the worst level of incompetence that one has ever experienced from both Standard Bank Wonder Park and their Student Finance.