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Steven A

1 reviews | Active since Mar 2023

26 Jan 2024, 09:46

Student Loan Application with No Feedback and It's been 3 weeks.

This sadly is not the first time that this is happening to me, the first time was last year (2023) when I app**** for a student loan. I waited a month and a half to get any feedback despite going back and forth to the branch. It was only resolved once I complained on Hellopeter. I app**** for a limit increase on my loan this year (2024) since this is my last year of my master's degree. I app**** on the 12th of January 2024, and still no feedback. I have phoned Standard Bank multiple times and they said that they can't help me and suggested to go to the branch. Every time I go the branch, they just tell me that the process is on its way and that they should finalize it soon. I don't know what to do as my registration fees are due and my rent as well.

Please assist me to finalize and get feedback regarding this matter.

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Replies (7)
Standard Bank
Standard Bank's reply26 Jan 2024, 09:52
Official
Good Morning Steven

We are saddened to hear that this has been your experience. 

We take these matters very seriously and can assure you that we will be attending to your query with urgency. 

We will be taking a closer a look and will get back to you shortly. 

Kindest regards
Standard Bank Hello Peter Team 
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SA
Steven A's update26 Jan 2024, 11:37
Reviewer Update
Thank you, I will be waiting for your reply. I did phone the bank just now and they said that there is nothing on the system indicating that I have done an application. But I could send email proof that I did send in my application and the automated response acknowledgement that the department have indeed receive my application and supporting documents.
Standard Bank
Standard Bank's reply26 Jan 2024, 12:03
Official
Dear Steven

Thank you for getting back to us, we will have one of our agents reach out to further assist. 

Kindest regards
Standard Bank Hello Peter Team 
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SA
Steven A's update29 Jan 2024, 14:55
Reviewer Update
Thank you for your assistance. I'm pleased to say that the application was successful and approved today. Please close the request for service, since the matter was dealt with and concluded.
Standard Bank
Standard Bank's reply29 Jan 2024, 14:59
Official
Hi Steven

Our team would like to thank you for your patience while we resolved your matter. We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help. 

Please don’t hesitate to reach out to us should you need any further assistance. 

Kindest regards, Standard Bank Social Media Team*** 
SA
Steven A's update09 Feb 2024, 10:00
Reviewer Update
Good day, unfortunately the problem was only resolved halfway. My tuition and educational fees were paid out, but it has been a struggle to get my accommodation fees to pay out. It seems that the problem has something to do with too little money being in my loan account. I'm not sure what the exact reason is since they are not clear to me. They account number and all related banking details of my landlord is correct we double checked. Please assist as I have tried to rectify this situation since last week Friday, and it's been a week later.

The consultant Tobeka Kheswa handled my application process, and she is not answering me regarding feedback related to this issue. Please assist as I was at the Mooi Rivier Mall Potchefstroom Standard Bank branch, and they said that they can't help me since they can't do anything for me.
Standard Bank
Standard Bank's reply09 Feb 2024, 10:48
Official
Hi Steven

Thank you for getting back to us. We will follow up and provide feedback.

Kindest regards, Standard Bank Social Media Team***