1 reviews | Active since Feb 2024
Student Loan Application with No Feedback
I really wish that I could give a 0 star rating, but unfortunately that is not an option. After calling the bank, I was told that I should take my documents to the branch to apply for the student loan without surety advertised on their website. I went into the Three Rivers branch, in Vereeniging, on Wednesday the 24th of January 2024 to enquire about the product. I then had to show and explain the product to the consultant online on my cellphone, as they have never heard about it and thus had no prior knowledge. After not being helped in the branch, I went online and did the application myself. I sent all required documents and received an auto response from the bank, stating that I will have an outcome on my application within 3 working days. 3 working days have now passed and I still have not heard anything from the bank. After calling them this morning I was told that they can not see any application under my name, even though I can send proof of the auto reply received for the application. They advised that I should go back to the branch. The consultant in the branch then told me that they can’t do anything as they don’t have the option to apply for a student loan without surety and income. They also could not see my application, that I did online, on their systems. I am at wits end and really do not know who to contact anymore, as it has been a headache with the bank telling me to go to the branch, and the branch telling me that I should rather call the bank.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for taking our call. As per our telephone conversation our team has sent you the pre-approved letter and still waiting for the proof of registration.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team ***
Thank you for taking our call. As per our telephone conversation our team has sent you the pre-approved letter and still waiting for the proof of registration.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team ***
I have received my pre approval, and I’m really happy with the service I received!
I have received my pre approval, and I’m really happy with the service I received!
Excellent customer service is our priority, and we are happy that we met that mark!
Thank you for getting back to us. It means the world to us and to our entire team!
We look forward to serving you again soon!
Kindest regards, Standard Bank Social Media Team ***
Excellent customer service is our priority, and we are happy that we met that mark!
Thank you for getting back to us. It means the world to us and to our entire team!
We look forward to serving you again soon!
Kindest regards, Standard Bank Social Media Team ***
The service that I received was outstanding, after writing my first complaint!
Now we are at the next step of the process and instead of saying that I receive more poor service, I can only say that I don’t receive any service at all with regards to my student loan.
After sending my proof of registration, as requested, to the email addresses provided - multiple times might I add - we are back to square one with absolutely no communication and no reply!
When calling the contact centre, I only get told that there is no student loans department and that I should go to the branch (which couldn’t help me in the first place) or send the proof of registration to the email address provided (after doing it multiple times already)!
The university is now waiting for the money, promised in the pre approval letter, to be paid into their account (after I held up my end of the deal and provided the proof of registration)!
They are breathing down my neck, and I can’t give them an answer as Standard Bank can AGAIN not communicate. Registration period is closing this week and I can not give the university any answers to their questions!
Please assist ASAP, as it seems that one can only expect quality service after complaining on a public platform!
The service that I received was outstanding, after writing my first complaint!
Now we are at the next step of the process and instead of saying that I receive more poor service, I can only say that I don’t receive any service at all with regards to my student loan.
After sending my proof of registration, as requested, to the email addresses provided - multiple times might I add - we are back to square one with absolutely no communication and no reply!
When calling the contact centre, I only get told that there is no student loans department and that I should go to the branch (which couldn’t help me in the first place) or send the proof of registration to the email address provided (after doing it multiple times already)!
The university is now waiting for the money, promised in the pre approval letter, to be paid into their account (after I held up my end of the deal and provided the proof of registration)!
They are breathing down my neck, and I can’t give them an answer as Standard Bank can AGAIN not communicate. Registration period is closing this week and I can not give the university any answers to their questions!
Please assist ASAP, as it seems that one can only expect quality service after complaining on a public platform!
We will follow up with our team.
We will be in touch
Kind regards
Standard Bank Help Centre
***
We will follow up with our team.
We will be in touch
Kind regards
Standard Bank Help Centre
***