Hellopeter
Share Your Experience
HH
Helana H

1 reviews | Active since Jan 2011

04 Jul 2016, 14:51

Student loan application

<p>Hi. I app**** for a student loan @ Potch branch in April 2016. They send the documents to HeidelbergGP branch for me to sign first week in May.. After I signed it they send it back to Potch branch. That was the last I heard of them. Since then I have been sending emails to Potch branch to find out what is going on but no one responded to my emails. </p> <p>There is no number that i can call. Please can you sort this out.</p>

0
Replies (3)
Standard Bank
Standard Bank's reply05 Jul 2016, 06:44
Official

Good day Helana

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

***

********** (fax)

**********

Standard Bank
Standard Bank's reply05 Jul 2016, 13:44
Official

Good day Helana

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

********** (fax)

**********

Standard Bank
Standard Bank's reply25 Jul 2016, 09:35
Official

Good day Helana

Thank you for allowing us an opportunity to address your complaint.

We value your feedback and continuous support.

Kind regards

Complaint Resolution Centre

***

********** (fax)

**********