STUDENT LOAN APPLICATION 3 WEEKS OVERDUE

I app**** for a student loan for university on the 20th of January 2015. Their turn around time, as I was told, is 5 business days. On the 29th of January (8 business days later), I did not have feedback so called their support center and was told that they did not know why there had been a delay and would \escalate"the application to their \""escalation department\"". I was told I would receive feedback by Monday 2 February. Monday - no feedback. So I call again. The lady who assisted me was helpful and was apologetic but informed me that she would have to escalate it again and if I did not receive feedback in 1 business day then it would be handed over to the manager who would then contact me. By 4 Feb"