SS
Sheylyn S
1 reviews | Active since Jan 2019
02 Apr 2021, 09:52
Student loan: Appalling service!!!
I’ve been with standard bank for almost 10 years. I’ve got an outstanding student loan with them. I’ve asked them to amend the debit order to start paying off my student loan 3/4 years ago when I completed my studies. I’ve got proof via mails, I’ve been into the branch, etc. I’ve tried numerous channels to get this sorted. 3 years later and all my payment s have been considered “interest only” payments. Absolutely appalled with this. Even after escalating, it was agreed that their consultants are in the wrong, yet there is nothing they can do for me? This is terrible service!!!!
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Standard Bank's replyOfficial
03 Apr 2021, 05:42Hello Sheylyn, Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Standard Bank's reply03 Apr 2021, 05:42
Official
Hello Sheylyn, Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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