Student Loan.......Again

<p>This is the 5th year of applying for a student loan and each and every year it has been such a bad experience. </p> <p>This year we thought we would avoid the beginning of the year rush and therefore have a positive experience. </p> <p>We were wrong!</p> <p>Once again documentation was not completed/loaded correctly and once again my husband and my daughter had to go in twice to sign the documents. </p> <p>My husband explained that it is very difficult to get time off to sign again and they offered to come to his office. After 2 emails to set up a time with the person at Constantia branch and no response, my husband took a days leave to go and sign. </p> <p>The responsible person was not there but after a few phonecalls another person assisted....thank you.</p> <p>We are however still waiting for confirmation and despite emailing again and me leaving a message to please call me urgently at 13:40pm today....I have still heard nothing at 15:10pm. </p> <p>I have tried calling Constantia Branch and no matter who i ask to speak to, no-one answers and the call centre apologises once again.</p> <p>My husband will now attempt to contact the Student Loans Department, not Constantia, and maybe we will get some assistance. </p> <p>We have both banked with Standard Bank for many years, me since my student days and am deeply dissappointed that a Private Client and a Prestuge client get treated in this way. </p> <p>I sincerely hope my daughters fees are paid by 30th June as the UCT penatly is hefty and I feel that we have done all we can to pay on time but Standard Bank has let us down once again.</p> <p> </p>