Student Loan Account Service

On the 15th April 2015 I was debited for a loan which has not been received by my brother. My brother then went to the branch in Braamfontein several times to find out how come I was debited the amount on the wrong day and why he hasn't received the loan. My brother was told that I (Surety) must go to a branch so I could be helped and find out why I was debited on the wrong day and why the loan has not been received.<br> I then called standard bank on the 18 April 2015 but they could not help me and they hung up on me. <br> On the 20th April 2015 I went to the standard bank branch in Pinetown to find out what was happening with my brothers student loan account and they could not help me. <br> It is now the 22nd April 2015 and nobody has given me feedback about the student loan account but standard bank is happy to debit my account on the wrong day and without the loan amount being received.<br> I am appalled by the service I am receiving from Standard Bank.<br>