1 reviews | Active since May 2022
Student loan
I am writing to formally raise a concern regarding an unexpected debit on my account. In mid-February 2026, I contacted the student loan division to request a settlement amount for my loan. The amount was provided to me, and I promptly made the payment as advised. The following day, I called again to confirm and request the closure of the account. However, I was surprised to see that an amount of R1,615.45 was debited from my account thereafter. This is concerning, as I had already settled the loan in full in accordance with the instructions provided. I kindly request a refund of the debited amount, as I have honoured my obligations and settled the account in good faith. Please investigate this matter urgently and provide feedback.
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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We would like to thank you for giving us the opportunity to address your matter.
We can confirm that your banker is actively assisting with the student loan closure.
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
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We would like to thank you for giving us the opportunity to address your matter.
We can confirm that your banker is actively assisting with the student loan closure.
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
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