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Megan L
1 reviews | Active since Feb 2013
08 Feb 2021, 13:34
Student Loan
After sitting at a branch for 2 hours, I was advised to apply online for a student loan. My daughter, has been accepted to study in Australia and standard bank is the only bank that covers international studies.
The application was processed online and tracking number was sent where I attached all the relevant documentation.
My frustration is that there is a great lack of communication from Standard bank. this is not a process that we deal with all the time but we getting absolutely no guidance or assistance on the way forward.
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Replies (2)
Standard Bank's replyOfficial
09 Feb 2021, 00:28Hello Megan
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply09 Feb 2021, 00:28
Official
Hello Megan
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
*** (fax)
***
***
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Megan L's updateReviewer Update
11 Feb 2021, 16:08I've had a response from Complaint Resolution Centre that I will be assisted within 24 hours. It's now 2 days later and I still don't have a response. And this from the bank who's MOTTO is: MOVING FORWARD!!!
ML
Megan L's update11 Feb 2021, 16:08
Reviewer Update
I've had a response from Complaint Resolution Centre that I will be assisted within 24 hours. It's now 2 days later and I still don't have a response. And this from the bank who's MOTTO is: MOVING FORWARD!!!