MW
Monique W
1 reviews | Active since Aug 2015
27 Aug 2015, 11:43
Student loan
I'm very disappointed and shocked about Standard Bank's service and the *********** people they employ. I was waiting for a student loan contact from Middelburg Branch(Thea/Anna) that sent the contract to the wrong branch in Roodepoort(Adri), from there getting the contact to Stellenbosch(just note that this was claimed to be overnight courrier service) arrived in Cape Town??? I'm mean really you had ONE job? The contract had expired by now. I have been to Middelburg Branch all the way from Roodepoort and no one could help me? This is people working with money, no thank you! The communication is shocking!!! I will never bank with this bank again.
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Standard Bank's replyOfficial
28 Aug 2015, 10:38Hello Meermon,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply28 Aug 2015, 10:38
Official
Hello Meermon,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***