Student loan

I app**** for a student late last year 2014, it was approved and I was sent a confirmation message to go the branch and sign, on arrival l they told me they couldn't't access the site where the document was and I needed to go to the main branch in stellenbosch, stellenbosch Inturn told me they couldn't't find the document. I then went to joburg for the December holidays and tried again, there I was told they couldn't't access the documents either. On arrival back in cape town I tried the stellenbosch main branch again only to be told yet again they couldn't't find the documents thereafter I went to the n1 city branch in Parow where they retrieved the documents and I signed but by then it was expired. The documents expiry date was extended and I signed at stellenbosch, it was sent to joburg where my mother signed as she is my surety, the documents was then delayed (standard bank couldn't't find it) and thereafter I was told they had spelt my mothers name wrong and I had to resign, it's been three weeks since then and I have yet to hear anything from standard bank.